Thank you for purchasing our online security guard training courses. We are committed to providing high-quality education and training to help you achieve your career goals. However, we understand that sometimes situations change. Please read our refund policy carefully to ensure you fully understand our terms and conditions.

1. Eligibility for Refund

You may request a refund if you meet the following criteria:

: If you are not satisfied with the course content, you may request a full refund within 7 days of your initial purchase date. This is a risk-free trial period to allow you to review the course materials and decide if they meet your expectations.

: If you experience technical issues that prevent you from accessing the course (which we are unable to resolve within 10 days), you may be eligible for a full refund. Please contact our support team immediately to report any issues.

2. Non-Refundable Items

The following are not eligible for a refund:

: Refunds will not be granted after 10 days of course access or enrollment, including if you’ve started any modules, assessments, or exams. Once you’ve accessed the course content, we are unable to process a refund.

: If you have already received a certificate, these fees are non-refundable once they have been issued.

: If you have completed or passed any examinations or assessments within the course, your enrollment will no longer be eligible for a refund.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact our Customer Support Team at support@securityguardschool.com or use the contact form on our website.

Include the following information:

Your request will be reviewed, and we will confirm your eligibility for a refund within 3 business days.

If approved, your refund will be processed to the original payment method within 4-10 business days.

4. Refund Method

Refunds will be issued to the original payment method used for the purchase. Please note that depending on your financial institution, it may take several business days for the refund to reflect in your account.

5. Exceptions

We reserve the right to refuse a refund request if we determine that the course materials have been accessed inappropriately or excessively (e.g., if the course content has been downloaded or shared).

6. Modifications to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated date. Refund requests will be handled according to the policy in place at the time of your purchase.

If you have any questions or concerns about this refund policy, please don’t hesitate to contact us.